EMBA的小眼睛

Enthusiasm and contempt are both self-fulfilling

Someone who shows up with enthusiasm made a decision before she even encountered what was going on. The same thing is true for the guy who scowls with contempt before the customer opens his mouth.

It's a choice.

This choice is contagious.

This choice changes what will happen next.

This choice is at the heart of what it takes to be successful at making change or performing a service.

More than you imagine, we get what we expect.