Notes, not received

An expected apology rarely makes things better. But an expected apology that never arrives can make things worse.

An expected thank you note rarely satifies. But an expected thank you that never arrives can make things worse.

On the other hand, the unexpected praise or apology, the one that comes out of the blue, can change everything.

It's easier than ever to reach out and speak up. Sad, then, how rarely we do it when it's not expected.

arrow
arrow
    文章標籤
    things thank worse
    全站熱搜

    EMBA的小眼睛 發表在 痞客邦 留言(0) 人氣()