Soft and hard
The hard stuff is measurable, quantifiable and easy to put into a spreadsheet. This concrete stuff gives you an easy way to demand a bonus or track progress.
The soft stuff is merely essential, the real reason you do what you do.
Ironically, then, hard is easy and soft is difficult.
The question, I guess, is whether or not you and your team spend most of your time on the hard stuff, merely because it's easier to measure, to argue about and to hide behind?
The most valuable wood at the campsite is the dry twigs and branches used to start a fire.
It's hard to imagine a bigger waste than cooking an entire meal using nothing but kindling. It burns fast and bright, but it doesn't last. You might be able to cook something, but then there's be nothing left for the next guy. No, the useful technique is to have some bigger logs standing by, and to use as little kindling as possible.
This, of course, is my analogy for marketing and promotion. That juicy link from a design blogger or your appearance on TV—that's kindling. If that's what you're depending on, you're in trouble. One manufacturer I know explained that he got about thirty orders from a post on a well-known blog, and so he needed a post like that every week to stay in business. Good luck with that.
PR and promo addiction starts this way. It's the easy and lazy way to keep your product selling. Spray and pray. Work the kindling system, get the quick bits of attention and then move on.
It might work now and then, but it's not a dependable and scalable way to grow your business. You need significant logs, things that keep the system working without a constant stream of promotion. A few:
That's the most effective billboard one can imagine, particularly if it's typeset properly and if the coffee is good.
Most billboards aren't nearly as useful, because the wrong service is promoted, or, more likely, because someone saw all that space and worked hard to fill it up.
The same thing is true of most websites. You know so well the why's and how's of what you built and how terrific it is, and the thought of using just a few words when a bunch will do is frightening indeed.
No, your solution doesn't have to be simple or obvious. But the story about what it accomplishes does.
The goal of a marketing interaction isn't to close the sale, any more than the goal of a first date is to get married. No, the opportunity is to move forward, to earn attention and trust and curiosity and conversation.
Don't wait for the right answer and the golden path to present themselves.
This is precisely why you're stuck. Starting without seeing the end is difficult, so we often wait until we see the end, scanning relentlessly for the right way, the best way and the perfect way.
The way to get unstuck is to start down the wrong path, right now.
Step by step, page by page, interaction by interaction. As you start moving, you can't help but improve, can't help but incrementally find yourself getting back toward your north star.
You might not end up with perfect, but it's significantly more valuable than being stuck.
In the face of billions of dollars of destruction, of the loss of life, of families distrupted, it's easy to wonder what we were so hung up on just a few days ago. Many just went face to face with an epic natural disaster, and millions are still recovering. Writer's block or a delayed shipment or an unreturned phone call seem sort of trivial now.
We're good at creating drama, at avoiding emotional labor and most of all, at thinking small. Maybe we don't need another meeting, a longer coffee break or another hour whittling away at our stuckness.
There's never been a better opportunity to step up and make an impact, while we've got the chance. This generation, this decade, right now, there are more opportunities to connect and do art than ever before. Maybe even today.
It's pretty easy to decide to roll with the punches, to look at the enormity of natural disaster and choose to hunker down and do less. It's more important than ever, I think, to persist and make a dent in the universe instead.
We've all been offered access to so many tools, so many valuable connections, so many committed people. What an opportunity.
When John Coltrane plays the melody early in the track Harmonique, you canhear some of the notes crack.
Of course, Coltrane was completely capable of playing these notes the traditional way. And yet he didn't.
It's this effort and humanity that touches us about his solo, not just the melody.
Sometimes, "never let them see you sweat," is truly bad advice. The work of an individual who cares often exposes the grit and determination and effort that it takes to be present.
Perfecting your talk, refining your essay and polishing your service until all elements of you disappear might be obvious tactics, but they remove the thing we were looking for: you.
