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The whiner's room

When my friend Elly taught in a middle school, he never hung out in the teacher's room. He told me he couldn't bear the badmouthing of students, the whining and the blaming.

Of course, not all teachers are like this. In fact, most of them aren't. And of course, trolling isn't reserved to the teacher's room. Just about every organization, every online service, every product and every element of our culture now has chat rooms and forums devoted to a few people looking for something to complain about. Some of them even do it on television.

The fascinating truth is this: the people in these forums aren't doing their best work. They rarely identify useful feedback or pinpoint elements that can be changed productively either. In fact, if you solved whatever problem they're whining about, they wouldn't suddenly become enthusiastic contributors. No, they're just wallowing in the negative ions, enjoying the support of a few others as they dish about what's holding them back.

It pays no dividends to go looking for useful insight from these folks. Go make something great instead.

http://sethgodin.typepad.com/seths_blog/2012/11/the-whiners-room.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29

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The decline of fascination and the rise in ennui

A generation ago, a clever idea could run and run. We talked about Space Food Sticks and Tang and Gilligan's Island and the Batmobile for years, even though there certainly wasn't a lot of depth. Hit movies and books stayed on the bestseller lists for months or even years (!)

Today, an internet video or an investment philosophy or a political moment might last for weeks or even a few days. It's not unusual for a movie or a book or even a TV series to come and go before most people notice it. Neophilia has fundamentally changed the culture.

The result is that there's an increasing desire, almost a panic, for something new. Yesterday was a million years ago, and tomorrow is already here. The rush for new continues to increase, and it is now surpassing our ability to satisfy it.

When that need can't be filled (which is not surprising, if you think about it) then we're inclined to declare that it's the end, the end of new ideas, the end of progress, the end of everything that's interesting. Spend a week or two watching TED videos and once you catch up, you might find yourself saying, "sure, but what's new now?"

If you're in the business of making a new thing, this churn may be an opportunity, because it's easier now than ever to send a hit up the pop charts, whatever sort of pop you make. But it comes at a price, which is that it won't last, and you'll quickly have to go back and make another one.

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The biggest, best-funded non profits have an obligation to be leaders in innovation, but sometimes they hesitate.

One reason: "We're doing important work. Our funders count on us to be reasonable and cautious and proven, because the work we're doing is too important to risk failure."

One alternative: "We're doing important work. Our funders count on us to be daring and bold and brave, because the work we're doing is too important to play it safe."

The thing about most cause/welfare non-profits is that they haven't figured out how to solve the problem they're working on (yet). Yes, they are often offer effective aid, or a palliative. But no, too many don't have a method for getting at the root cause of the problem and creating permanent change. That's because it's hard (incredibly hard) to solve these problems.

The magic of their status is that no one is expecting a check back, or a quarterly dividend. They're expecting a new, insightful method that will solve the problem once and for all.

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If we define anxiety as experiencing failure in advance, we can also understand its antonym, anticipation.

When you work with anticipation, you will highlight the highs. You'll double down on the things that will delight and push yourself even harder to be bold and to create your version of art. If this is going to work, might as well build something that's going to be truly worth building.

If you work with anxiety, on the other hand, you'll be covering the possible lost bets, you'll be insuring against disaster and most of all, building deniability into everything you do. When you work under the cloud of anxiety, the best strategy is to play it safe, because if (when!) it fails, you'll be blameless.

Not only is it more fun to work with anticipation, it's often a self-fulfilling point of view.
 http://sethgodin.typepad.com/seths_blog/

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Avoiding the false proxy trap

Sometimes, we can't measure what we need, so we invent a proxy, something that's much easier to measure and stands in as an approximation.

TV advertisers, for example, could never tell which viewers would be impacted by an ad, so instead, they measured how many people saw it. Or a model might not be able to measure beauty, but a bathroom scale was a handy stand in.

A business person might choose cash in the bank as a measure of his success at his craft, and a book publisher, unable to easily figure out if the right people are engaging with a book, might rely instead on a rank on a single bestseller list. One last example: the non-profit that uses money raised as a proxy for difference made.

You've already guessed the problem. Once you find the simple proxy and decide to make it go up, there are lots of available tactics that have nothing at all to do with improving the very thing you set out to achieve in the first place. When we fall in love with a proxy, we spend our time improving the proxy instead of focusing on our original (more important) goal instead.

Gaming the system is never the goal. The goal is the goal.

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Most advice is bad advice...
People mean well, especially friends and family, but they're going to give you bad advice.

This leads to two challenges as you strive to create original work that matters:

1. Ignore their advice, even the well-meant entreaties that you stick with the status quo

and

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A graduate seminar is going on, with a dozen students paying a fortune to fill seats that are in high demand. Some of the students are using cell phones to update Facebook or tweet--and they are sitting right next to students listening intently and not merely taking notes. This juxtaposition puts a very sharp point on an overlooked distinction: some forms of media we engage with because there's a significant utlity, and sometimes, we're merely entertaining ourselves.

Every student in the lecture makes a choice in each moment--to be entertained and be in sync with the crowd online, or to find utility, by doing the more difficult work of focusing on something that only pays off in the long run.

And if that was the end of it, caveat emptor. But it's not, because media consumed doesn't merely have an impact on the consumer.

Media, of course, has morphed and expanded, and the change is accelerating. It has grown in both time spent and impact on us. Now, media consumption changes just about everything in our lives, all day long. While a century ago, a few minutes a day might have been spent with a newspaper or reading a letter, today, it's not unusual for every minute of the day to involve consuming or creating media (or dealing with the repercussions of that). Media doesn't just change what we focus on, it changes the culture it is part of.

I think we can agree that sending animated gifs or wasting an hour with the Jersey Shore have no utility, really, other than as a pasttime. Court TV didn't make us smarter, it just wasted our time and attention. At the other extreme is learning a difficult new skill or attending an essential meeting, bringing full attention to something that doesn't always delight or tantalize. Or consider the difference between viewing politics as a sporting event with winners and losers each day, compared with the difficult work of digging in and actually understanding (and participating in) what's being discussed...

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Ten years ago, in Purple Cow, I argued that in a media-saturated marketplace, there was no room for average products for average people to gain the same foothold that they used to. Merely pushing an idea via relentless ad spend is no longer sufficient. The alternative: remarkable products and services, where 'remarkable' means something that someone is making a remark about.

When someone remarks on what you're doing, the word spreads, replacing the predictable and expensive Mad-Men strategy of advertising with the unpredictable but potentially magical effect of significant word of mouth--ideas that spread win.

But what makes something remarkable?

Last month, I self-published an 800-page, 19-pound book, a book big enough to kill a small mammal if misused. It's not for sale, but those that received a copy via Kickstarter have postedabout it, talked about it and even made videos.

The nicest thing anyone told me was that it was, "ridiculous."

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Hits are more valuable than ever, mostly because they're more rare than ever.

The Zipf Distribution, also described in Chris Anderson's Long Tail, helps us understand just how valuable hits can be.

A bestselling book/record/movie/consultant/tech startup might make a thousand times more profit than one that's only seventy or eighty rungs lower on the bestseller list.

Simple example: In 2010, Toy Story 3 took in more than $400,000,000 at the US box office, turning a profit of more than a quarter of a billion dollars, while just about every one of the thousand movies below #80 on the list lost money.

While this makes it clear that there's a huge reward to being seen as the one, the best in your field, the current sensation, it also gives us a chance to wonder about how important it is to invest in dressing up your work with the trappings of the inevitable winner. Not for nothing did Toy Story 3 sell more tickets in the first 48 hours than just about any other movie did over its entire run... that's the result of expectation, distribution and marketing, not just in being good.

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Beggars can't be choosers
If you'd rather be a chooser, enter a market or a transaction where you have something to trade, something of value, something to offer that's difficult to get everywhere else.

If all you have is the desire to get picked, that's not sufficient.

http://sethgodin.typepad.com/seths_blog/2012/12/beggars-cant-be-choosers.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29


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Bigger vs. better


It's not always one or the other, but sometimes the trade-off is unavoidable. It's clear that more is not always compatible with our other goals.

Like most choices, this one usually works better if you make it on purpose.

http://sethgodin.typepad.com/seths_blog/2012/12/bigger-vs-better.html

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Empathy takes effort


When we extend our heart, our soul and our feelings to another, when we imagine what it must be like to be them, we expose ourselves to risk. The risk of feeling bruised, or of losing our ability to see the world from just one crisp and certain point of view.

It's easier to walk on by, to compartmentalize and to isolate ourselves. Easier, but not worth it.

http://sethgodin.typepad.com/seths_blog/2012/12/empathy-takes-effort.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29

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London, Boston and sharing your art (plus the new iphone app, it's free)
Tickets just went on sale for the Icarus event in London, organized by Penguin UK. It's during the evening on the 17th of January. I'll be talking about, reading from and doing Q&A about The Icarus Deception. You can get tickets here.

Also, tickets are now available for the Boston session on January 23rd at MIT. Find out more here.

All the early bird tickets for New York on January 2nd are gone, but there are still some other tickets remaining.

We now have more than 250 locations around the world established for the Icarus Sessions on the evening of January 2. Please find your city by clicking here. You can read about how it works right here. A few things to clarify:

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Agency is the ability to make a decision, and to be responsible for the decision you make.

Since there have been armies, society has made an exception for soldiers. A soldier following orders is not a murderer, as he doesn't have agency--society doesn't generally want its soldiers questioning orders from our generals.

But the industrial age has taken this absolution to ever-higher heights. Every worker in every job is given a pass, because he's just doing his job. The cigarette marketer or the foreman in the low-wage sweatshop... they're just doing their jobs.

This free pass is something that makes the industrial economy so attractive to many people. They've been raised to want someone else to be responsible for the what and the how, and they'd just like a job, thanks very much.

As the industrial company sputters and fades, there's a fork in the road. In one direction lies the opportunity to regain agency, to take responsibility for ever more of our actions and their effects. In the other direction is the race to the bottom, and the dehumanizing process of more compliance, a cog in an uncaring system.

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Association

Who you hang out with determines what you dream about and what you collide with.

And the collisions and the dreams lead to your changes.

And the changes are what you become.

Change the outcome by changing your circle.

http://sethgodin.typepad.com/seths_blog/2012/10/association.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29

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"This is the best I can do"

vs. "It's not good enough."

Both are symptoms of a huge problem that doesn't even have a name.

Entire industries lull themselves into believing that what they make and how they make it is good enough--until someone comes along and turns the market on its head by proving them wrong.

At the same time, countless projects go unlaunched, improvements hidden, thoughts unstated--because the person behind the idea is hiding behind the false understanding that their work isn't good enough yet.

Which problem do you have?

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Accepting small promises

Marketing is about making promises and then keeping them. The marketer comes to us and makes a promise. If we accept the promise, a sale is made.

If we seduce ourselves into accepting small promises, we let everyone down.

The small promises of a feature added or a price reduced cheapen us and the marketer who would have us flock to him. 

The big promises of transparency and care, of design and passion, of commitment and stewardship--we ought to be demanding more of this. 

We get what we settle for.

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The bell curve is moving (mass geekery)

We've got more nerds than ever before.

Rogers famously described the ways products are adopted:

Bellcurve2

On the left, geeks and nerds and people who love stuff because the new is new and edgy and changes things. All the way to the right, the laggards, the ones who want to be the last to change. And in the middle, the masses, the ones who wait for the new idea to be proven, cheap and widely adopted. Most people are in the middle, and a few are on either edge. (Note that in every area of interest, different people put themselves into different segments. You might be a shoe geek but a movie laggard).

Marketers work to change the market. And for the last thirty years, marketers have been working to turn people into geeks, into people eager to try the new. And it's working.

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What are professional reviews for?

I know what they used to be for. A decade ago, there really was no way to tell if a movie, a book or a play was worth your time before you paid up. A professional review could be a valuable signal, a way to save people time and money.

Along the way, professional reviewers also decided that they could alter the culture by speaking up. Since creators of culture are often sensitive to what the critics have to say, establishing critical baselines (particularly when you are a powerful arbiter of what sells and what doesn't) became a real function of the critic.

Today, of course, there's no shortage of cultural feedback. If I want to know what people thought of a bit of culture, it's only a click away. In fact, for the consumer who doesn't want to know (spoiler alert) it's almost impossible to avoid.

With that much feedback to choose from, what purpose do the anonymous book reviews in Publishers Weekly or Kirkus Review serve? Or the long movie reviews in the Times or the short ones in Variety? Or the restaurant reviews in the local paper?

They might be saying, "I have a track record, and if you agree with my past picks, you'll agree with this," which works fine if it's always the same reviewer and we know them by name.

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Freedom in a digital world

For a long time, there was alignment between what we wanted when it came to privacy and what was possible for the government to do. We relished our privacy and got used to the freedom to act anonymously at the same time that the government and marketers really couldn't keep track even if they wanted to.

In the pre-internet world, there was just no way to imagine a useful database of every citizen's fingerprints. The thought that a store would know every item you've ever purchased (and not just at their store) was crazy. Freedom from intrusion existed largely because the alternative was impossible.

Today, of course, we know that we can sequence the DNA of every resident and put it in a database. We can install so many cameras in a city that just about every corner is under surveillance. We can even wire cars so that they give themselves tickets when the driver is speeding. And yes, marketers already know about which websites you've visited recently.

Which leads to a series of questions that we're not asking.

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